Dear valued customer,
This Privacy Policy (hereinafter – “Policy”) will answer the most important questions about how we collect, use and store information about you whenever you are visiting https://sleepflow.offereon.com/ (hereinafter – “Website”) or making a purchase on the Website. This information is important to you, thus we recommend that you read this Policy carefully before using the Website.
This Policy may be amended from time to time. You can always find the most recent version of this Policy on the Website.
Who Is Responsible For Handling Your Personal Data
SleepFlow (hereinafter referred to as “SleepFlow”, “we”, “us”, “our”) is a brand name used and operated by EcomGlobal, a company registered and operating in the United States at the following address:
EcomGlobal
2458 Westbrook Avenue, Suite 310
Los Verdes, CA 90274
USA
Whenever you provide personal information on the Website, we are responsible for handling and controlling your personal information.
What Information We Collect About You and Why
| Purpose | Data Collected | Legal Basis | Storage Duration |
|---|---|---|---|
| To process your purchase, receive payments, and deliver goods | First name, last name, address, phone number, email, purchase amount, card brand, type, BIN, issuer country | Contract (Art. 6(1)(b) GDPR) | 1 year after purchase |
| To ensure website security and improve performance | IP address, device ID, browser type, device settings, visited pages, timestamps, mobile location data | Legitimate interest (Art. 6(1)(f) GDPR) | 1 month |
| To manage social media accounts | Name, email, gender, country, profile picture, messages, comments, reactions | Consent (Art. 6(1)(a) GDPR) | 2 years |
| To handle inquiries or complaints | Name, email, phone, country, subject, message, attachments | Consent & Legitimate interest (Art. 6(1)(a), 6(1)(f) GDPR) | 10 years |
| To contact you about unfinished orders or payment issues | Name, email, phone number, cart contents | Contract & Legitimate interest (Art. 6(1)(b), 6(1)(f) GDPR) | 1 month |
| To protect our rights in legal proceedings | Any relevant data mentioned above | Legitimate interest (Art. 6(1)(f) GDPR) | 10 years |
| For criminal legal matters | Data relating to criminal offenses if necessary | Legal claims (Art. 9(2)(f) GDPR) | 10 years |
Which Information You Must Provide and Why
You must provide all information required to process your purchase, assist you, or handle your inquiries. Without this information, we cannot sell products to you or respond to your requests.
What We Do With Your Information
- We process purchases and deliver your orders.
- We may send marketing materials for similar products you have previously purchased.
- We may contact you about special deals or product information (where allowed or consented).
- We may transfer data to service providers and partners for order fulfillment, analytics, marketing, and legal purposes.
When We May Contact You and Why
We may use your contact information (telephone number and/or email) if we need to clarify any details of your order or delivery, or when your order or payment was not successfully processed due to technical errors. By agreeing with this Privacy Policy, you agree that we may call you on the provided phone number or send you a text message or an email if your order was unsuccessful due to technical issues or payment processing errors, in order to help you complete your purchase.
Sharing Your Personal Information
We may share your personal information with:
- Financial institutions and payment processors;
- Legal, accounting, auditing, IT, hosting, and support service providers;
- Courts, law enforcement, and government authorities where required by law;
- Identity verification partners;
- Marketing and advertising partners;
- Shipping and fulfillment partners;
- Our e-commerce platform provider (e.g., Shopify);
- Analytics providers (e.g., Google Analytics).
Your data may be processed in or transferred to countries outside your place of residence (e.g., USA, Canada, China, or others), including where our warehouses, fulfillment centers, or service providers are located. We take steps to ensure that an adequate level of protection is in place for such data transfers in accordance with applicable laws.
Your Rights
Subject to applicable law (including GDPR where it applies), you may have the right to:
- Request confirmation that we process your personal data;
- Access your personal data and obtain a copy;
- Request rectification of inaccurate or incomplete data;
- Request erasure of your data where legally permitted;
- Request restriction of processing in certain cases;
- Object to certain types of processing, including direct marketing;
- Request data portability for data you provided to us where processing is based on consent or contract and carried out by automated means;
- Withdraw consent where processing is based on your consent (without affecting prior lawful processing);
- Lodge a complaint with a competent data protection authority.
We may need to verify your identity before responding to certain requests to ensure that your data is not disclosed to an unauthorized person.
Age of Consent
By using this Website, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this Website.
We do not knowingly process any personal data of minors who are 16 years old or younger (or a higher age threshold if required by local law). If you are a minor as specified herein, we request that you stop using the Website immediately. We reserve the right to delete your personal data without separate notification if we have reason to believe that you are younger than the permitted age.
Cookies
We use cookies and similar technologies to make the Website work properly, improve its performance, and provide a better user experience. Cookies are small text files stored on your device (e.g. computer, mobile phone, tablet) by your browser when you visit websites.
You can configure your browser to decline some or all cookies or to ask for your permission before accepting them. Please note that by deleting cookies or disabling future cookies, you may be unable to access certain areas or features of our Website.
For more detailed information about the cookies we use and how you can manage them, please refer to the cookie section or cookie policy on the Website (if available).
Changes To This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this Policy, we may notify you on this page or via other appropriate means so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our business or the Website is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and Contact Information
If you have any questions, inquiries, requests, or complaints regarding our use of your personal information, please contact us:
Email: support@sleepflow.com
Phone: +1 (806) 515-3420
EcomGlobal
2458 Westbrook Avenue, Suite 310
Los Verdes, CA 90274
USA